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Our client based in Warwick are recruiting for Desktop Build Engineers to join the growing team to provide hardware and software support, both remotely and deskside on IT products.
Permanent role. 5 days onsite
The key duties are:
Provide standard incident break fix support (Laptop \ desktop devices)
Manage and deliver service requests, deploying desktop and laptop solutions to the client
Knowledge on Apple iPhone and iPad products be required to assist with Mobile Smartphones and Tablets advice and support.
To diagnose problems accurately using all the available resources and technical knowledge
Manage tickets and asset recording using agreed client process on the systems provided.
Knowledge / Skills
PC literate
Customer facing
Windows OS literate
Basic knowledge of Server OS and navigation if needed as eyes and ears for smart hands calls
Basic hardware knowledge, Laptop Keyboards, Memory, Hard drives
Experience with:
Active Directory and SCCM (not essential)
Network fault troubleshooting
Network builds
PC/Desktop Support knowledge including Windows XP, Windows 7, 8.1 & 10 & Windows Office Suites and core application suites.
VPN and remote work on machines
iPad and Windows Tablets
Experience
- IT engineering experience - 1- 2 years
- Microsoft Certification (MCSE/MCSA/MCP's) desirable.
- A good understanding of analytical troubleshooting
- A good understanding of networks and windows Operating systems
- Must be able to diagnose and repair desktops and laptops
- Desktop and laptop accreditation desirable
- Knowledge of specific customer software
- Willing to learn new skills and work through accreditation
- Works with minimum supervision.
