Lettings Advisor

Our client, an industry-recognised professional body, are looking for an experienced Lettings professional to join their team in Warwick. The role is a phone based role and will be helping and advising  Lettings Agencies across the UK, with queries and regulatory issues. Therefore a knowledge of the Lettings industry is advantageous along with a good phone manner.

This role isn’t your standard Lettings Agency role as this can offer hybrid working and the opportunity to join a reputable brand. 

Working hours of a Lettings Advisor: 

• Monday to Friday 9 am – 5 pm 
• Hybrid role - 3 days in the office, 2 from home 

The successful Lettings Advisor will be offered: 

• £25,000 Basic 
• KPI Bonus
• Annual Salary Bonus
• On Target Earnings of £26,500
• Career progression 
• Ongoing Training & Support 
• Free Parking 

Lettings Advisor Team requirements: 

• Experience in Lettings, Lettings Compliance, and/or Landlord & Tenant law 
• Ability to listen and interpret member enquiries, and signpost to relevant advice. 
• Exceptional Customer Service skills with excellent verbal and written communication.  
• Proficient Microsoft Office.  
• Ability to work under pressure to meet SLAs. 

Duties of a Lettings Advisor will include, but will not be limited to: 

• Answer telephone calls from members and provide support. 
• Keep accurate records of discussions updating the membership CRM system. 
• Promote/signpost factsheets, FAQs and guidance on legislation and policy developments. 
• Feed information to help the creation new resources for members. 
• Provide support on the completion of existing legal documents and templates. 
• Escalate complex L&T legal queries ensuring an accurate timely handover. 
• Keep up to speed with changing policy & legislation and the wider challenges facing the property industry generally, and L&T in particular.