- Arrange end-of-tenancy check-out appointments with landlord, tenant, and supplier, communicating appropriately
- Cross-checking original inventory against check-out report and identifying tenant liabilities
- Negotiate with landlord and tenants to agree deductions, within legislative timescales
- Identifying general maintenance or improvements to maintain the property in good order
- Work closely with our branch colleagues, expedite the process where there is a new tenant moving into the property
- Dealing promptly and courteously to communication with landlord, tenants, contractors, and internal partners
- Provide a first-class service to maximise customer retention and re-letting
- Work as a team player, being helpful and supportive to colleagues
- Ensure personal and team deadlines are met, service levels maintained and KPI’s achieved
- A positive ‘can-do’ approach is essential
- Passionate about delivering exceptional customer service
- Confident communicator, both verbal and written
- Effective negotiating skills
- Excellent organisational skills with attention to detail
- Strong time management skills
- Ability to problem solve
- Able to remain calm under pressure and work to timescales
- 23 days annual leave increasing with length of service
- Pension scheme
- Full training, support and guidance
- Excellent career progression opportunities throughout the business
- Outstanding discounts across retail, entertainment, travel and health
- Wellness benefits, we are part of the wellness charity – MIND