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Membership Administrator - Working for a rapidly growing client based in Warwick - Salary £24,750pa with some hybrid working available after probation. Plus outstanding career opportunities and company benefits!
Job Purpose:
To develop, promote, co-ordinate and administer the membership applications and renewal processes and maintain membership records.
Main Duties and Responsibilities:
- Ensuring applications are administered and processed efficiently and in accordance with agreed timescales.
- Ensuring that all relevant checks are undertaken and that the correct information is obtained and input to the membership records.
- Following up with the potential member in a timely manner to ensure efficient turnaround.
- Ensuring the membership package, grade and fee is assigned to the new membership.
- To administer all new Direct Debits to ensure collection of fees in good time.
- Ensure that membership renewal forms are completed and worked efficiently within given timescales.
- Ensure invoices are issued for the correct fee in good time.
- To confirm qualifications of members as part of the renewal process.
- To deal with renewal queries and issuing of receipted invoices.
- Ensuring the membership package, grade and fee is assigned to the new membership.
- Confirming Legal entity of company is correct.
- Liaising with contacts ensuring correct information is held and identifying memberships that should be renewed.
- Discussing the renewal process with the contact and supporting members as they renew their membership via the company invoicing process.
- Adding and removing members where applicable.
- Generating final invoices for payment.
- Following up with companies to ensure timely payment of membership company invoices.
- To administer all new Direct Debits to ensure collection of fees, following up with cancelled/Bounced.
Job Requirement / Skills
- Working knowledge of Microsoft office
- Excellent Customer service skills
- Excellent oral and written communication skills
- Experience with customer relationship management (CRM) systems
- Level 2 in Business Administration or equivalent
- GCSE in Maths & English or equivalent
- Business administration experience
- Membership body experience desirable
If you want to work for a company that offer great career development opportunities and company benefits whilst working from a beautiful facility then please apply now before it is too late!!
