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You will be a key component for the business overseeing the Engineering team, offering great Customer Service and having a strong Commercial Acumen.
The business work with some of the big names in the UK market.
Role: Parts & Service Manager
Salary: up to 50,000 per annum + benefits
Location: Warwickshire (commutable from Evesham, Leamington Spa, Stratford Upon Avon, Redditch, Studley, Pershore, Warwick, Alcester)
Requirements of the Parts & Service Manager:-
- Oversee the daily operations of the service and parts department, co-ordinating service engineers, supervising a team.
- Manage, mentor, and develop service and parts staff, ensuring they are trained to meet company standards and customer expectations.
- Ensure exceptional customer service is delivered, addressing customer inquiries, complaints, and service requests effectively.
- Build and maintain strong relationships with customers, suppliers, and stakeholders.
- Develop and implement effective strategies to achieve service and parts sales targets & Creating revenue streams.
- Monitor and manage inventory levels of parts, ensuring optimal stock levels are maintained, minimizing excess and shortages.
- Prepare and manage the departmental budget to ensure cost-effective operations and profitability.
- Ensure that all service and parts operations comply with company policies, legal regulations, and health and safety standards.
- Promote a culture of safety within the department, conducting regular inspections and training sessions.
- Prepare regular reports on service and parts performance, including sales results, customer feedback, and operational efficiency.
- Contribute to long-term strategic planning for the service and parts department, aligning departmental goals with overall company objectives.
- Experience in managing parts and service operations
- Technical knowledge of construction equipment (Excavators, dumpers, telehandlers etc) preferred
- Strong customer service & relationship building skills
- Strong commercial acumen
- Proven track record of supervising & mentoring a team of service technicians
- Proficiency in inventory management and order processing
Apply on-line or call Sandeep Dhillon for a confidential discussion(url removed)
Elite Consultancy Network is a brand within the Executive Network Group. We work with a range of Manufacturers, Dealerships and Hire/Rental businesses within the Construction Equipment sectors and cover all requirements across Sales, Service and Operations .
