Technical aftersales administrator

Technical Aftersales Administrator (7 months FTC)

We are working with a well-established, exciting and inspiring organisation based in Warwick to join as Technical Aftersales Administrator on a 7 months fixed-term contract.

As a Technical Aftersales Administrator, you play a crucial role in our team, providing essential support in administration, invoicing, and managing product support requests. This is a 7-month Fixed-Term Contract position where you will be the central point of contact for both customers and Field Service Engineers. Your responsibilities include ensuring efficient administrative processes, maintaining accurate CRM records, and facilitating timely invoicing.

Responsibilities of Technical Aftersales Administrator:

• Proactively manage and streamline departmental administration for enhanced efficiency.
• Send out and complete all job cards for Field Service Engineers promptly.
• Ensure timely ordering of parts as per job sheet requirements.
• Action customer invoices within the set Service Level Agreements (SLA).
• Update and maintain accurate CRM records to reflect the latest information.
• Develop and maintain a competent level of knowledge regardingproducts and spare parts.
• Complete a range of administrative tasks to support the Technical Support Team.
• Utilize all available resources to source the required information for queries and tasks.
• Commit to delivering exceptional customer service by prioritizing the customer in all aspects of your work.
• Ensure strict adherence to the internal Group Quality Process.
• Communicate the outcomes of all support requests back to the customer in a clear and timely manner.

Requirements of aTechnical Aftersales Administrator:

• Proven experience in administration, preferably in a technical or aftersales support role.
• Strong organizational and multitasking abilities.
• Familiarity with CRM systems and proficiency in general office software.
• Excellent communication skills, both written and verbal.
• Ability to work collaboratively within a team and support multiple departments.

INDH