Operations Support Manager

Are you an experienced shift manager looking to progress your career? Maybe you are ready learn a new environment?Here at GXO we are looking for a Operations Support Manager to join us at our Heineken site in Washington. You’ll manage a warehouse team of approx. 17 colleagues across 3 shifts and support the Transport function with around 52 drivers and drivers mates. You’re overall responsibility will be ensuring that the shifts are resourced adequately, interacting with our customer, overseeing multiple areas of our operation and all aspects of people management.

You will be working Monday to Friday, 06:00 to 14:00. We do ask for some flexibility at peak times as drink needs to be delivered!

Pay, benefits and more:

We’re looking to offer a salary of up to £36,195.96.00 per annum (inclusive of position premium), and 33 days annual leave (inclusive of bank holidays). Your benefits package includes a company sponsored pension scheme, private medical & dental insurance, a 24/7 online GP service, life assurance and a fully comprehensive employee assistance programme. You’ll also have access to our MyBenefits platform offering a variety of high street discounts, a cycle to work scheme, cashback cards, a saving scheme and much more! 

What you’ll do on a typical day:

• Working in a complex fast-moving environment, you will be responsible for the overall operational performance on shift ensuring effective use of resource and management of staff, so customer service and volume is not compromised
• Support in the management of stock integrity and investigate all discrepancies, using root cause analysis to identify and then remedy all areas of improvement
• With a passion for developing others, you will lead and motivate the team, to ensure you meet set KPIs, whilst providing support and guidance to your team
• You will exceed operational targets and lead continuous improvement initiatives at site whilst championing all things health and safety
• You will work closely with our customer developing positive working relationships and responding to any customer requests or queries in a timely manner

What you need to succeed at GXO

• Previous management and team building experience, ideally from working in a similar fast moving and customer focused environment
• International Managers CPC
• An understanding of continuous improvement tools and health and safety
• Knowledge of Warehouse Management Systems (SAP) would be an advantage 

We engineer faster, smarter, leaner supply chains.

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees.  We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.