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Key Responsibilities:
- Managing & improving the collections of their ledger.
- Allocating cash
- Sending copy invoices and statements
- Monitoring the shared inbox
- Communicate effectively with customers to resolve payment issues and disputes.
- Maintain and repair relationships with customers.
- Contribute to the team's objective of minimising the aged debt.
- Agree payment plans with customers.
- Competency using customer portals, creating clear process documentation for billing/CC.
- Liaising with other departments for smooth resolutions
Profile
- Solid experience in Credit Control with relevant finance experience
- Experience working with a high-volume ledger.
- Confident with dispute resolution and providing recommendations.
- Strong communication skills
- Strong organisation & time management skills
- Enjoys and thrives off a challenge.
- Passionate about making a difference and delivering outcomes.
