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Customer / Claims Consultant
Our client is a fast-growing specialist health insurance business which, since 1994, has been delivering first class medical insurance and a personalised service to its members across the UK.
Our Klein is well established within their sector located in Watford.
The role of Claims Consultant, reporting to the Member & Employee Services Manager, is to deliver high quality service to our customers.
Your duties include;
- You will assist the department to achieve its new business and retention targets by providing customer service excellence.
- Claims processes should be performed competently, accurately, professionally, time efficiently and with an attention to detail in all areas.
- Providing professional and friendly telephone-based assessments and authorisation of claims
- Providing written confirmation of claims assessments and decisions
- Dealing with invoice payment queries
- Following the correct compliance and processes procedures
We are looking for a candidate with customer service / claims handling experience, great listener, strong communication skills, able to build rapport and relationship, Proactive with good IT skills.
Your package is 25k, office-based role Mon to Fri 9am to 5pm (1h break) 23days holidays, plus 8 bank holidays, training, development, pension, dental care, medical insurance, bonus and great offices and team.
apply now online for aa call back
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
