Customer Service Assistant

Customer Service Assistant - Based close to Watford - c23,000 p.a. +Benefits.

Do you want to work for a business that has a hugely positive affect on the lives of their customers?

Do you want to be part of a market leading business based near Watford?

If the answer to these questions is yes, then this could be an ideal role for you!

We are working closely with an impressive, growth SME business who are currently going through a rapid expansion project in order to cope with a consistent increase in demand for their service and products.

We are well-positioned to talk about this Company as we have partnered with them for a number of years and know a great deal about the impressive senior leadership team, their care for their business and the team and their ethical approach. Their business is well positioned to cope and grow, regardless of the general economic pressures and despite the growth, they have retained a strong 'family feel’ and a highly supportive environment.

Whilst they are a commercial business, this position interacts with members of the public, often at a time when they are experiencing a time of need and a degree of empathy and compassion from the company they are dealing with. Therefore, communication skills and an ability to engage with customers is a highly beneficial attribute for this position.

If you are either looking to build or further develop existing customer services skills, this role will offer that opportunity.

It is a fast-paced environment and will allow you to be a key part in supporting the growth of the business by providing the highest level of customer service and gaining satisfaction by overseeing the claim from start to finish. Your day-to-day responsibilities will include:

- Dealing with customer claims from start to finish.

- Liaising with the other departments to find the best possible solution.

- Managing external and internal emails in a professional manner.

- Overseeing multiple claims at once.

- Co-ordinating accommodation booking with third parties.

With flexible working after the six-month probationary period and additional benefits, this is a company with a soul and a strong focus on development.

If you are interested, please get in touch or send your CV ASAP as recruitment for this job opportunity is moving swiftly.

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We do our best to reply to EVERY application!

We have been candidates too and we work hard to treat you in the same way that we would want to be treated. Therefore, we try not to rely on a generic advert disclaimer as this is something that is important for us and the businesses we partner with.

Given the high volume of responses we receive from the combination of job boards, social media and other sources and despite our best efforts, many of our responses will be via email as we simply can’t call every application - We know that may not quite what you want to hear but we hope you’ll understand and that you like our approach.

We work with great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes us, and our clients stronger, more creative and ultimately better at what we all do.

Short-listed candidates will obviously be contacted for this specific role and, regardless of the outcome of this process, feel free to utilise the 'job seeker resources’ on our website.