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Customer Service Representative Dutch

Venn Group
Posted 2 days ago, valid for 11 days
Location

Watford, Hertfordshire WD24 4LH

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • A full-time Customer Service and Incident Advisor position is available for Dutch speakers at a global brand in Watford.
  • The role involves managing order entry, cash processes, and product delivery for commercial customers in the EMEA region, along with handling technical emergencies via calls and emails.
  • Candidates must be fluent in Dutch and have experience in customer service, with responsibilities including managing customer orders and resolving complaints.
  • Working hours are variable, with alternating early and late shifts, and the company offers 33 days of holiday, free eye tests, and hybrid working options.
  • The salary for this position is not specified, but candidates with relevant experience are encouraged to apply.

A position has arisen for a full time, Customer Service and Incident Advisor (Dutch speaking) for a global brand in Watford.

The position is responsible for managing the order entry, cash process and delivery of products to a range of commercial customers across the EMEA region as well as dealing with calls and e-mails for technical emergencies and enquiries.

Responsibilities:

  • Answer customer enquiries (via phone or e-mails) in a timely manner to provide our customers with an efficient, reliable service
  • Manage customer orders (with an increasing emphasis on electronic orders) from order entry to billing, as well as sending and following up on quotations and pre-payment documents
  • Opening, updating and managing tickets/cases in our system for each customer enquiry in line with customer expectations and within their contract terms and liaising with other departments
  • Respond effectively to queries relating to customer orders and deliveries, resolving customer complaints and queries as well as raising credits and debits to ensure any outstanding customer deductions are resolved and all information communicated in a timely manner

Working hours are variable as this team work in shifts:

  • 1 week: early shift 7:00-16:00 (3 days in office/2 from home)
  • 1 week: late shift 9:00-18:00 (working from home)

Criteria

  • Fluent to a business proficiency, both written and spoken, in Dutch
  • Experience in customer services

The company offers 33 days’ holiday including bank holidays, free eye tests, opportunities for internal progression and other additional benefits including hybrid working.

If this opportunity is of interest to you, please apply with your up-to-date CV now.

Venn Group is an equal opportunities employment business and employment agency and welcomes applications from all candidates.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.