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A well-established Customer Services department, requires a Member Services Support Coordinator to join their team. This role will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with members both over the phone and by email.
This is a Full Time office based role, situated in the Croxley Business Park.
ROLE:
- Answering inbound calls.
- Managing inboxes for team members on leave.
- Printing, packing up and sending Member documentation.
- Reviewing outstanding renewals.
- Forwarding on and following up on customer invoices.
- Recording all documents received relating to a registered claim.
REQUIREMENTS:
- Excellent communication and organizational skills.
- Professional telephone manner.
- Customer-centric.
- Self-motivated and results driven.
- Friendly, a team player and willing to work hard.
BENEFITS:
- Company pension scheme (auto enrolled)
- Voluntary dental after completion of probationary period
- Company paid private medical insurance after 6 months employment
- Performance-related bonus scheme (subject to bonus scheme rules)
- 23 days holiday per year
HOURS:
- Monday to Friday 9:00am - 5:00pm
