Operations Assistant / Operations Assistant

Annual Salary: Up to £25,000
Location: Watford
Job Type: Full-time

We are seeking an Operations Assistant to join our client's dynamic team. This role is ideal for someone who is tech-savvy, detail-oriented, and thrives in a fast-paced environment. The successful candidate will be a self-starter, capable of managing their own workload and eager to contribute to our collaborative and innovative team culture.

Day-to-day of the role:

Follow up and track Purchase Orders (POs) from customers, ensuring timely processing.
Communicate and resolve any queries on orders with customers and factories.
Upload styles, sales orders (SOs), and POs in the ERP system, and perform system housekeeping to ensure data accuracy.
Send POs to factories and sales order confirmations (SOCs) to customers.
Coordinate with logistics teams to ensure timely shipments and deliveries.
Monitor delivery schedules and update customers on any delays or issues.
Provide barcodes and packing and shipping instructions to factories.
Process stock into inventory, allocate orders, raise picking tickets, and invoices.
Send weekly order books to customers and chase them for booking.
Process booking forms and communicate delivery schedules with warehouses.
Advise customers on order status, delivery delays, and any related issues.
Address queries from credit control and finance departments.
Ensure accurate and efficient reporting throughout each sales season.
Work with factories and shipping departments on salesman samples.
Address and resolve any queries related to salesman samples.
Support the Operations team with ad-hoc tasks related to sales and purchase orders.
Assist with any additional tasks related to customer order management, sales support, and internal operations.

Required Skills & Qualifications:

Strong ability to multi-task with strict adherence to deadlines.
Excellent time management and organizational skills.
Proficiency in Microsoft Office (Outlook, Excel, Word) and the ability to quickly learn new ERP systems.
Outstanding communication and follow-up skills.
Eagerness and ability to thrive in a fast-paced environment, driven by teamwork and collaborative innovation.
Self-starter and solution-oriented, able to manage own workload.
Industry experience is beneficial but not essential.

Benefits:

Competitive salary based on experience and qualifications.
Opportunity to work in a dynamic, fast-paced environment.
Support for professional development and growth.

To apply for the Operations Assistant position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.