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Technical Support Advisor

Technical Support Advisor

Sheridan Ward Recruitment Services

Posted 9 hours ago, valid for 20 days

Watford, Hertfordshire WD24 4LH

£30,000 - £36,000 per annum

Full Time

Retirement Plan

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Sonic Summary

The position available is for a Technical Support Advisor (Lates) based in Watford, offering a salary of £27,870.
Candidates must be willing to work evening shifts starting between 1:30pm and 3:30pm, finishing at 11pm, on a 5-day week basis from Monday to Sunday.
The role requires working in the office from 9am to 5:30pm until training is completed, after which it will be fully remote.
Responsibilities include proactive investigation, troubleshooting, and resolving customer support requests through various communication channels.
The position offers benefits such as 25 days of annual leave, an annual bonus, a pension scheme, and a gym membership contribution.

Technical Support Advisor (Lates)

£27,870

Watford

Evening shifts starting as early as 1:30pm and latest 3:30pm, finishing at 11pm. Monday to Sunday (5-day week)

Sheridan ward is delighted to be on the lookout for a new Evening Technical Support Advisor, to join a lovely company based in Watford!

You will need to work in the office between 9am to 5:30pm until training is completed, thereafter it will be a fully remote role!

This role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets

Technical Support Advisor Duties:

Dealing with customer support requests
Liaising with mobile network providers
Assisting internal and external teams with their queries
Delivering monthly quality and quantity targets

Technical Support Advisor Benefits:

25 days annual leave plus bank holidays
Annual bonus
Fully remote working after training
Pension scheme
Gym membership contribution
Free onsite parking

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