- Investigate and manage compliance cases, maintaining accurate records
- Ensure adherence to regulatory standards
- Support the development, review, and implementation of compliance policies and procedures
- Provide guidance on compliance matters to internal and external stakeholders
- Conduct training and workshops to build awareness and understanding of compliance responsibilities
- Analyse risks and trends, producing reports to support decision-making
- Experience in a compliance, regulatory, or quality assurance role
- Strong knowledge of regulatory frameworks and complaint-handling procedures
- Excellent analytical and problem-solving skills with a high level of attention to detail
- Strong communication skills, with the ability to engage with stakeholders at all levels
- Well-organised, resilient, and able to manage competing priorities effectively
- Proficient in MS Office, particularly Excel