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My Wednesbury based client who specialise in Mechanical & Electrical engineering are looking for a Customer Support Engineer to join their team on a full time and permanent basis.
Duties:-
- Working along the customer service team being first contact point of customers in connection with field service, spare parts,technical support and sales requests
- Develop, prepare and present sales proposal / quotations to customers tosecure or renew orders
- Liaise with customers to assess potential application of company products or services and offer solutions that meet customer requirements or needs
- Provide proactive technical sales support to maximise customer experience and spending
- Generate new business and ensures growth of existing accounts;
- Manage opportunity pipeline with active follow ups together with customer service consultant and account managers
- Provide and process information in response to inquiries, concerns, and requests about products and services
- Research required information using available resources
- Update Salesforce CRM system with allinteractions and resolutions
- Gathering, consolidating, reporting the figures, activities and statistics with using IT tools (Salesforce, SAP, Office etc.)
- Collaborate with other departments
- Stay up-to-date with product and industry knowledge to provide accurate and helpful sales support
Key Skills:-
- Higher education or university graduate from electrical / electronics / industrial electronics / automation / machinery / mechatronics related departments or physics.
- If you have experience within atechnical position this would be advantageous.
- Good attention to details and IT skills (Salesforce, SAP, Office etc.)
- Customer focused with excellent communication skills.
- Excellent coordination, planning, problem solving, able to work under pressure.
Additional Information:-
- Working hours - Monday to Friday 8.00am - 4.00pm or 8.30pm - 4.30pm
- 25 days holiday + bank holidays (opportunity to buy a further 5 days holiday)
- Private Medical Insurance
- Health Cashplan
- Company Pension
