Technical Supervisor

Job Title: Technical Supervisor

Purpose of the Job:

My client is a global leading provider in facilities management, and they are looking for a Technical Supervisor to oversee the H3G Data Centre contract. The Technical Supervisor will Provide leadership, management, and development of the engineering contract team, ensuring operational commitments are met and the contract is fully compliant with all aspects of the contract. 

Key Responsibilities:

• Responsible for the completion of all PPM and reactive work
• To ensure sites are delivering all Critical Facility PPM’s and they are carried out to schedule, also ensure completion of all reactive works requests ensuring closing and completion in line with SLA’s.
• Ensure maintenance is carried out in line with H&S procedures, using the permit to work system where applicable and action improvements identified during the building and workplace inspections and reviews 
• Provide supervision to the sites and engineers and ensure that contractual commitments are met, Compliance with all policies and procedures.
• Ensuring policies and procedures are effectively communicated and implemented within the contract.
• Ensuring the provision of health and safe working conditions so that both clients and company health and safety policies and procedures are effectively implemented and are regularly reviewed.
• Ensure contracts are staffed by full competent teams, ensuring staff are fully competent, and fully understand the expected standards they should be meeting.
• Assist the Contract Manager to build a team which is customer focused within all areas of operational activities, and that effective relationships are maintained with key client contacts.
• Be a point of contact and support the engineering teams, giving leadership and guidance, advice, coaching and direct support where required to deliver best practice, training, assessment, and recognition/reward.
• Assist the Contract Manager to help deliver the best service for the client and all members of the team
• Liaise with contractors for quotations/surveys for remedial and maintenance works.
• Escalate urgent issues. Respond to work interruptions, outages or emergencies consistent with the SLA.
• Support critical environment related technical audits as required and directed by line manager.
• Control and supervise contractors when required.
• Liaise with the CBRE QHS specialist to ensure audit compliance as directed by line management.
• Continually communicate high priority tasks issues to end users, client and the Management team.

Experience Required:

• Must have experience in critical change management process and experience working in a critical environment (Desirable but not Essential)
• Electrical qualifications City & Guilds  C&G 2365 Level 3 Electrical Qualification & 18th Edition Electrical Wiring Regulations (Desirable).
• Mechanical qualifications or be able to demonstrate good mechanical knowledge.
• Understanding of Health and Safety requirements and be able to supervise others on all aspects of day-to-day health and safety.
• Team working and experience in customer facing situations, good communicator with a good level; of computer literacy.
• Experience in managing sub-contractors, running permit to work system and being accountable for others safety.
• Flexible working with the ability to manage own workloads with little supervision. Good commercial knowledge and knowledge of contract cost control.
• First Aid trained
• Good working knowledge of Data Centres. And experience in supervising a team, from managing shift rotas to approval of holidays/training.
• Knowledge of emergency response / standby/ call out activities and protocols.
• LV/HV Certified (Desirable)