Infrastructure Planning & Performance Manager

Job Title: Infrastructure Planning & Performance ManagerPay rate: £51,969Job Location: Wednesbury, BirminghamShifts: Monday-Friday (office hours)Duration: PermanentStart Dates: ASAPDescription* To support the company's mission to provide a safe and dependable tram service.* Oversee the day-to-day performance of the infrastructure maintenance teams across multiple disciplines, ensuring that all activities meet the required standards and performance metrics set by the Infrastructure Manager. Provide consistent feedback and guidance to team leaders to improve overall team output, efficiency and asset management.* Lead the centralised planning and scheduling of all multidisciplinary maintenance activities, of both internal and external works and projects. ensuring effective coordination between teams, optimal resource allocation, and minimal disruption to the network's operations. Maintain oversight of asset management plans and ensure all work is completed in line with business objectivesResponsibilities* Ensure maintenance meets planned maintenance schedules. Continually improving planning, scheduling data management and job reporting systems to increase planning effectiveness and efficiency* Manage the Permit Office, ensuring the proper issuing and tracking of permits for maintenance and project works and safe systems of work.* Assist with budget oversight and procurement activities, ensuring that resources, services, tools, and equipment are available within the allocated budget.* Serve as the primary point of contact for contractors working on tram infrastructure. Manage and allocate resources for external contractors to meet scheduled works and project requirements. * Establish and improve the maintenance planning and scheduling processes, ensuring efficient workflows. * Act as a point of contact for Team Leaders from each discipline, providing guidance and operational oversight without assuming direct line management.* Develop and maintain KPIs for asset reliability and maintenance efficiency within the infrastructure department. Compile infrastructure weekly and monthly maintenance performance reports* Oversee the accuracy and upkeep of maintenance histories, job records, asset registers, and spare parts inventories.* Support the compliance of all health, safety, quality, and environmental (QHSE) standards across Infrastructure operational activities.* Assist with audits, inspections, and the implementation of safety procedures, ensuring that all operations meet regulatory requirements.* Coordinate the on-call roster for the team, ensuring operational resilience and support for emergency repair works.* Support procurement processes by sourcing and raising requisitions for tools, materials, and equipment.* Prepare reports, analyse data and make recommendations for improving solving maintenance related problems* Perform central departmental administrative duties including employee training & competencies tracking and cost/ budget tracking* Act as a deputy to the Infrastructure Manager, leading in their absence and contributing to strategic planning for department growth and efficiency.* Occasional on-call duties* Other duties as may reasonably be required by the Infrastructure Manager Health and Safety Responsibilities* Ensure adherence to security protocols for personal safety and the safeguarding of company assets, including vehicles and workplace premises.* Comply with all health and safety regulations, policies, and instructions issued by management, promoting a safe working environment across the team.* Ensure appropriate safety equipment is utilized correctly and report any deficiencies or losses immediately to maintain operational safety standards.* Actively promote a safety-first culture, preventing actions that could compromise the health, safety, or welfare of employees, customers, or the public.* As a leader, ensure that all necessary safety measures and procedures are implemented, enforced, and effectively communicated to staff and contractors.* Promptly report any accidents, incidents, or near-miss events to management within the specified timeframe and ensure proper documentation is completed.* Lead and cooperate in incident investigations, taking a proactive role in implementing corrective actions and lessons learned to prevent future occurrences.* Engage fully in required health and safety training, ensuring that both personal and team compliance are maintained at the highest standard.* Identify and address potential hazards or faulty equipment by ensuring timely corrective measures are implemented to maintain a safe working environment.Requirements for the Role* Experience in budget management and contractor engagement, ideally within public services or infrastructure environments.* Previous experience leading teams of 10 or more personnel.* Exceptional multitasking, prioritisation, and organisational skills.* To have experience in the use of Computerised Maintenance Management Systems (CMMS) and Microsoft SharePoint* Knowledge of health, safety, and environmental compliance in infrastructure works (IOSH Managing Safely qualification preferred).* Ability to understand electrical schematics.* Familiarity with maintenance planning and scheduling systems.* A flexible approach to working hours* Full clean Uk driving licenceEducation Requirements* Level 3 or above Electrical, Mechanical qualification.* ILM Level 4 or equivalent qualification in Leadership and Management.* IOSH/NEBOSH.* To have GCSE Maths and English at Grade C/4 or above.* To be IT literate and competent in using Microsoft Office.Training Provided* Training in line with Infrastructure competency matrix* High Voltage Authorised Persons Course: Training will be provided to ensure the candidate gains a thorough understanding of electrical sectioning and switching of substations. This is key for oversight of electrical operations and safe working conditions.* Competent person substation course * Maintenance Planning & Scheduling certification* RAIB accredited agent training * PICOP/PIC * Personal track safety* IOSH and/or NEBOSH qualifications, or equivalent health and safety certifications.* Agility Asset Management trainingContact Information:Email: Phone: PLEASE NOTE ALL APPLICANTS MUST BE ABLE TO PASS A DRUGS AND ALCOHOL TEST BEFORE BEING OFFERED A POSITION.