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Customer Service Co-Ordinator
39.5 hours per week Monday - Friday plus Out of Hours Cover
Office based
Wellingborough, Northamptonshire
We are a growing family run business based in Wellingborough, providing commercial catering equipment facilities support to well-known UK brands.
We are a friendly and open business led by our family values, we value each team member and their contribution to a great quality service.
We are seeking a full-time Customer Service Co-Ordinator to join our team, someone that can bring positivity, a curious mind and has a keen interest in growing and learning within our business.
You will be a key part of the team delivering all elements of our service day to day and will need to be self-motivated, able to problem solve, deal with a wide range of tasks and deadlines and have great attention to detail whilst being able to keep focused on delivering a personalised service to our clients.
Excellent communication skills are key as you will need to build rapport with clients, engineers and communicate pro-actively with colleagues to ensure team success.
You should have prior experience in a varied administration role and be prepared to learn about our business from the basics up to providing contract support.
Objectives of this Role
· Deliver the day-to-day administration within our operations team and support the business wide team.
- Responsible for all elements of service delivery within our client contracts.
- Collaborate with the wider team to deliver our service alongside supporting our contract managers.
- Contribute to the commercial success of the business within your role.
- Deliver all elements of the role in a personal and professional manner.
Responsibilities
Client Contracts
- Organise and manage planned maintenance works.
- Be a key point of contact for clients and be able to understand their business needs.
- Prepare client reporting for external an internal review.
- Represent our operations team during client visits and provide support to Business Development Managers
- Take part in client out of hours call support on a rota basis.
Parts Sourcing
- Sourcing spare parts from a variety of suppliers/engineers and provide estimates and follow up support to clients.
General
- General service team administration support.
Team
- Communicate and collaborate within your team to ensure all tasks are delivered according to agreed priority.
- Contribute to team meetings, providing solutions & updates.
- Work closely with the supply and account teams to deliver services to clients.
- Support the wider Arolite team with any other tasks as required.
Skills and Qualifications
· An ability to learn quickly and retain information
- Good attention to detail
- Excellent written and verbal communication skills
- Be willing and able to adapt to changing business and client needs
- Strong time-management skills and multitasking ability
- Ability to work under pressure and meet deadlines
- Previous customer service experience
- Proficient in Office 365, with aptitude to learn new software and systems
What you can expect from us…..
Support, honesty and regular feedback
Opportunities for your personal and professional development
A varied and interesting role with potential to develop and adapt with the needs of the business
Modern and spacious working environment with parking
An open and relaxed business culture that combines a professional approach with a family atmosphere
Competitive salary
