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Raunds, nr Wellingborough
Salary - to 28,000
My client based near Wellingborough is recruiting a Senior Service Controller on a permanent basis.
The successful candidate will be supervising 2 Service Administrators with responsibilities for the scheduling and management of engineer activities to optimise productivity on a daily basis.In addition, you will have responsibility for completing administrative duties within the relevant timescales to comply with customer contracts.
This role requires high levels of customer service skills both internally and externally.
Key Tasks
- To take ownership and accountability of Engineers and service administrators daily activity
- To schedule engineer workload to comply with customer contracts
- Forward plan resource allocation to consider sickness, training, holiday and maintenance checks for equipment
- To ensure high levels of customer services with both internal and external customer and maintain effective communication lines with all
- To action and resolve customers issues as they may arise and identify processes for corrective action
- To support the business in achieving and surpassing revenue targets
- Employ effective people management skills to manage the administrators and engineers, and maintain strong motivation and performance levels
- Strong administration background in MHE/plant or similar industries.
- Ability to thrive in a busy, ever-changing environment
- Good level of attention to detail and conscientiousness
- Ability to multi task
- Mathematically competent with good IT skills
- Confident and clear telephone manner
- Excellent communication skills
- People management skills
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