IT ManagerWellingboroughSalary to £52kOur client, a prominent full-service provider in repair, logistics, and engineering solutions, is expanding and seeking an experienced IT Manager to join their brand-new site in Wellingborough. Serving major network operators and manufacturers across Europe and beyond, this role offers the chance to shape the IT infrastructure of a dynamic and rapidly growing company with a global reach.Role OverviewIn this hands-on role, the IT Manager will take ownership of local IT services, infrastructure, and support. Working with the IT team and supporting European users, you will drive continuous improvements in IT service quality, optimise support processes, and ensure the security and scalability of the network. This is a unique opportunity for an IT leader to make a lasting impact on our client's state-of-the-art facility and work closely with the international IT team to elevate IT standards across the business.Key Responsibilities:

Manage IT service providers and suppliers to ensure optimised support delivery
Oversee helpdesk operations, coaching IT team members to provide first-rate support
Develop and implement solutions to continuously improve service and streamline processes
Support the European service desk, addressing and tracking support requests
Maintain and optimise Service Level Agreements (SLAs)
Expand and advance IT infrastructure, including networking, telephony, and IT systems
Monitor and assign support tickets to ensure timely resolution
Conduct system audits and routine network safety and security checks
Manage IT projects and ensure compliance with regulatory standards
Maintain service documentation and provide technical training to teams
Support hardware and software troubleshooting, installations, and updates

About you ...To succeed in this role, you will bring a balance of technical expertise, leadership skills, and a proactive, solution-oriented mindset.

Education: Bachelors degree in Computer Science, Business Informatics, or equivalent professional training
Skills: Solid knowledge of MS Windows, MS Office, Microsoft Server, Active Directory, and Virtualization
Technical Proficiency: Expertise in networking technology, cross-site networking, and firewalls
Organisational Ability: A structured, results-driven approach with excellent organisational and planning skills
Communication: Skilled at communicating with staff at all levels, both on site and remotely
Additional Knowledge: Familiarity with software distribution, Microsoft client systems, and network security

Join a forward-thinking company dedicated to excellence and innovation. Apply now to become a critical part of our client’s growing Wellingborough team!

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