- Manage IT service providers and suppliers to ensure optimised support delivery
- Oversee helpdesk operations, coaching IT team members to provide first-rate support
- Develop and implement solutions to continuously improve service and streamline processes
- Support the European service desk, addressing and tracking support requests
- Maintain and optimise Service Level Agreements (SLAs)
- Expand and advance IT infrastructure, including networking, telephony, and IT systems
- Monitor and assign support tickets to ensure timely resolution
- Conduct system audits and routine network safety and security checks
- Manage IT projects and ensure compliance with regulatory standards
- Maintain service documentation and provide technical training to teams
- Support hardware and software troubleshooting, installations, and updates
- Education: Bachelors degree in Computer Science, Business Informatics, or equivalent professional training
- Skills: Solid knowledge of MS Windows, MS Office, Microsoft Server, Active Directory, and Virtualization
- Technical Proficiency: Expertise in networking technology, cross-site networking, and firewalls
- Organisational Ability: A structured, results-driven approach with excellent organisational and planning skills
- Communication: Skilled at communicating with staff at all levels, both on site and remotely
- Additional Knowledge: Familiarity with software distribution, Microsoft client systems, and network security