Diagnostic Technician

Company Introduction

CTDI is a full-service, global engineering, repair, and logistics Company that provides the best cost solutions to many of the world’s premier brands. We support the entire product life cycle, from original design input, pre-sales testing, local customisation, and configuration to our field support activities that include technical assistance and product repair, replacement, and refurbishment programs.

The Role:

To test, diagnose, and repair levels on customer field-returned devices, use advanced automatic and manual test systems to diagnose reported faults.

To accurately record repair details to achieve goals for cycle time reduction and process improvement.

Key Job Responsibilities

• Testing to relevant procedures and specifications using the appropriate customer/CTDI software and field configuration.
• Diagnosis of customer field returned devices, by procedures and guidelines.
• Identify and undertake repairs to return the product to the required standard.
• Documenting all repairs on internal databases.
• Disassemble/reassemble/clean & prepare customer field returns.
• Re-configure hardware to manually test products as necessary.
• Prompt identification of problems regarding process, quality, and performance.
• Provide constructive feedback to Engineering and Management on technical and quality issues.
• Practical knowledge and experience of department test equipment.
• Provide cross-training and support to other technical and operator staff.
• Perform maintenance and calibration checks on test systems.
• Provide support to other areas of the business when required.