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My client is looking for a good Customer Administrator with excellent customer service skills to support the small close knit Utilities team within this fabulous company. This is a nice mix of customer service and administration. We are looking for a bright and enthusiastic individual with excellent analytical and attention to detail skills. This self-starter will be confident in building relationships with suppliers but must be confident in challenging when required. They should have a very strong sense of their own initiative, logic, curiosity, common sense and above all, customer service.As well as ongoing training and development there is a relaxed but professional working environment with excellent employee benefits along with a competitive salary and achievable bonuses. You even get a day off for your birthday!
Principle Responsibilities
- Respond to Customer service queries that have been raised by account managers and resolve the queries within agreed time scales
- Confirm contract information with suppliers
- Advise suppliers of meter readings received from customers
- Data entry
Requirements
- Highly customer focused
- Numerate
- Strong administrative skills
- Strong organisational, prioritisation and attention to detail skills
- Assertive, determined, and self-motivated with a curious mind
- Able to take on many different tasks at once
- A natural team player with a desire to ensure team targets are always met
You will be working as part of a small team where planning ahead is almost as important as doing the work.
Salary is £24k (plus targeted bonus after completion of probation)
Despite our best efforts it is not always possible to respond to every application individually due to the high volume of responses we receive on each vacancyOnly candidates who are short listed will be contacted for this particular role and if you have not heard from us within 7 days please assume that you have not be successful. However, we will keep your details on our database, and will contact you when other suitable positions come in.
