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- Annual Salary: £22,628 - £23,934 (This will be pro rata for 3 months)
- Location:Â Welwyn Hatfield
- Job Type:Â 3-month fixed-term contract, full-time
Are you looking to make a real difference in your next role?
Do you excel in delivering exceptional customer service?
If you're seeking a role with a great work-life balance, look no further.
Working hours Monday to Friday from 8:30 AM to 5:30 PM and no Bank Holidays.
Day-to-day of the role:- Provide face-to-face advice and support to customers at the counter, focusing on Council Tax, Benefits, and Non-Domestic Rates.
- Engage with and support vulnerable customers, offering tailored assistance based on their specific needs.
- Promote and guide customers towards using the Council’s online services, enhancing digital engagement.
- Maintain up-to-date knowledge of relevant legislation and customer service processes.
- Perform basic administrative tasks, ensure accurate data entry, and manage customer information with strict adherence to data protection regulations.
- Proven experience in customer service.
- Previous knowledge of a local authority would be beneficial but not essential.
- Competency in IT systems and familiarity with digital services.
- Strong communication skills and the ability to empathise with customers.
- Ability to remain calm under pressure and handle sensitive situations professionally.
- Educated to at least GCSE level with grades C or above in English and Maths (or equivalent).
- Knowledge of data protection regulations and a commitment to maintaining confidentiality.
- Competitive hourly rate.
- Office hours that support a work-life balance, with no weekend or Bank Holiday working.
- Opportunity to contribute significantly to the community by supporting local residents.
To apply for the Customer Service Advisor position, please follow the link.
