People Shared Service Manager

• Job Type: Full-time
• Location: Welwyn 

My client is looking for a People Shared Services Manager to lead their Shared Services function within a busy and engaged People team. The successful candidate will support the People Advisors, People Business Partners, and the wider HR Team in delivering high-quality HR advice and workforce information/analysis. This role is pivotal in developing and providing an effective and efficient Operational HR service, ensuring a high standard of customer service.

• Manage and develop the People Shared Services function, ensuring SLA’s and KPI’s are met.
• Develop, support, and manage a team of three, focusing on their ongoing learning and development.
• Identify and implement opportunities to improve the People Service experience through process and procedure design.
• Partner with internal HR, Payroll, Recruitment, Rota, and Communications teams to resolve queries and ensure timely communication.
• Collaborate with the HR Systems Manager for HRIS maintenance and development.
• Act as the first point of contact for HR queries, escalating second-line queries as needed.
• Provide professional advice and support on employee relations matters.
• Assist in the review and development of policies and SOPs.
• Generate workforce performance reports and provide feedback to managers.
• Maintain accurate HR activity reporting and handle ad-hoc reporting requests.
• Build and maintain relationships with managers to promote HR best practice.
• Support change management programmes and corporate induction events.
• Maintain and update electronic employee files in line with GDPR.
• Ensure compliance checks are maintained and escalated appropriately.
• Suggest and implement improvements to HR policy and process.
• Support employee relations meetings, including note-taking as required.
• Partner with the Engagement and Wellbeing Business Partner to develop a robust exit process.
• Provide training to managers and staff as required.
• Attend meetings and undertake minutes as needed.
• Undertake ad hoc projects and any other tasks as required by the business.

• 3+ years within a fast-paced Shared Services Function.
• Experience leading a team.
• GCSE level English and Maths.
• Effective communication skills, both written and verbal.
• Excellent customer service skills.
• Strong IT proficiency, especially in Microsoft Excel.
• Strong organisational and administrative skills.
• Full Driving Licence.
• Experience with HR Systems.
• Commitment to the core values of the organisation.

• CIPD qualification.
• Good grasp of employment law and HR best practice.

• Proactive with the ability to work independently.
• Analytical and methodical problem-solving skills.
• Strong attention to detail.
• Excellent role model and ambassador for the organisation.
• Flexible “can do” approach.
• Team player.
• Self-motivated with the ability to meet deadlines.
• Confident in decision-making.