Receptionist

Hays Specialist Recruitment Limited

Posted 18 days ago, valid for 5 days

Welwyn Garden City, Hertfordshire AL86HA, England

Part Time

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Sonic Summary

My client is seeking a dedicated customer Receptionist to join their team, serving as the first point of contact for customers.
The role requires experience in Customer Service and a similar position, along with excellent IT skills.
Key responsibilities include managing a high volume of calls, addressing customer inquiries, and maintaining detailed call logs.
The salary for this position is competitive, and flexible working arrangements are available once training is completed.
Candidates should be able to work under pressure and possess strong advisory and negotiation skills.

Your new role

My client is seeking a dedicated customer Receptionist to join their team. You will be the first point of contact for customers, providing exceptional service and support. Your primary responsibilities will include handling inbound and outbound calls, addressing customer enquiries, and resolving issues efficiently and professionally.

Answering and managing a high volume of inbound and outbound calls.
Overseeing and managing the email inbox
Providing accurate information and assistance to customers.
Resolving customer queries and complaints in a timely manner.
Updating customer records and maintaining detailed call logs.
Collaborating with team members to ensure customer satisfaction.
Adhering to company policies and procedures.

What you'll need to succeed* Experience in Customer Service and previous experience in a similar role * Excellent IT skills* Ability to influence and negotiate at all levels with internal and external customers* Ability to work under pressure and meet deadlines whilst managing conflicting demands and interruptions* Advisory, guiding and persuasive skills to deal with difficult situations and customers What you'll get in returnFlexible working once trained A supporting and friendly work environmentParking onsiteWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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