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Job Purpose: My client is seeking a Sales and Reservations Consultant to provide exceptional customer service and drive sales for a variety of holidays across the world. This role is crucial for the business in increasing revenue and ensuring client satisfaction.
This is a Hybrid role workings three days a week in the office and two days at home (Monday and Friday). You will also be required to work the occasional Saturday morning from home. It is essential for this role that you are driver as this role is based in a beautiful rural location, without any public transport links.
Key Responsibilities:
- Offer expert advice to customers to help them choose the perfect holiday.
- Achieve monthly sales targets through effective selling techniques.
- Build and maintain strong relationships with clients, ensuring high levels of customer service.
- Respond promptly to inquiries via web/live chat.
- Proactively follow up on leads and make outbound calls.
- Handle administrative tasks related to bookings, such as arranging flights.
- Share product knowledge with clients and team members.
- Collaborate with Tour Leaders and other stakeholders.
- Provide regular updates to clients on outstanding queries.
- Participate in educational trips and trade shows as needed.
Skills and Experience:
- Sales experience, preferably in the travel industry but not essential.
- Strong customer service skills and a drive to succeed.
- Professional and pleasant telephone manner.
- Passion for travel.
- Consultative and empathetic approach.
- Excellent written and verbal communication skills.
- Ability to work under pressure and multitask.
- Flexible and adaptable, able to work both independently and as part of a team.
- Attention to detail and accuracy.
Values:
- Passionate & Ambitious
- Teamwork
- Thoughtful Decision-Making
- Proactive Execution
- Integrity
This role offers fantastic growth and development opportunities. and pays a competitive salary, monthly bonus and overtime when working on a Saturday morning.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.
