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Bilingual Senior Customer Account Manager (Italian speaking)
Competitive + Benefits
Welwyn Garden City
Days Only (Mon-Fri)
gap technical are proud to be representing this global manufacturing business in their search for a Senior Customer Account Manager to work at their facility based near Welwyn Garden City
Performance Objectives
- Assist in the development and implementation of customer service standards with commercial focus
- Assist with auditing quality of service in line with the set standards and give feedback to management
- Adjusting the order book for the customers' requirements
- Co-ordinate with planning to ensure scheduled dates are met or that alternative dates are determined
- Work with senior managers to develop new and efficient methods of reporting variations to clients
- Host customer on site visits and co-ordinate with other departments
- Visit customer sites for reviews as required
- Produce shipping paperwork and liaise with client as required
- Maintain customer portals
- Order entry and job creation on system
- Oversee entire RFQ Process, from receipt to submission, ensuring timely and competitive proposals
- Generate various reports for the Commercial Account Manager
- Using Business Process Manual
Person Specification
- Italian Speaker
- Level 3 Management Certification or equivalent
- Experienced in coaching and mentoring
- Comfortable and experienced in communicating, negotiating in person, via telephone and email
- Experience of planning and prioritising to meet tight deadlines.
- Good understanding of people and procedures.
- Good interpersonal skills with the ability to build and maintain excellent working relationships with clients, suppliers, immediate team members and other production teams.
Desirable
- Customer services qualification
- Engineering background
- Experience of resolving people issues
- Knowledge of company policies and procedures.
- Knowledge of contract law
- Experience of Q-pulse
Apply
Please send your CV via the Apply now option on the website
If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch
This vacancy is being advertised on behalf of gap technical who are operating as an employment agency.
gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Closing Date: 1/5/2025
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