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Are you a strong communicator with a passion for providing exceptional customer service? Are you interested in working with a premium food brand? Our client, a leading food organisation, is seeking a Customer Service Advisor on a temporary basis to join their dynamic team in London.
As a Customer Service Advisor, you will be the first point of contact for consumers, ensuring they receive professional and timely responses via multiple channels, including email, telephone, letter, and social media. You will have a strong sense of urgency, resolving issues and escalating where necessary. Collaborating closely with other teams, you will provide necessary information and demonstrate empathy, building a deep relationship with consumers.
Key Responsibilities:
- Provide professional, helpful, and timely responses to consumer inquiries
- Understand consumer needs and respond appropriately to leave them feeling valued
- Work cross-functionally to provide information to other teams
- Demonstrate empathy and use every contact as an opportunity to engage and build relationships
- Review and report trends in consumer contacts, sharing insights with the marketing team
Skills and Qualifications:
- Strong communication skills, both written and verbal
- Sound judgement in raising internal awareness and urgency
- Analytical mindset to review and group consumer comments
- Attention to detail in written and verbal correspondence
- Team player with a customer-focused attitude
- Ability to thrive in a fast-paced environment
- Genuine interest in food
This temporary position will start on 28th January and end on 14th February , offering full-time hours from Monday to Friday (9:00am-5:00pm) with a half-hour break. The hourly rate is £14.
Don't miss this opportunity to join a dynamic team and contribute to the success of a premium food brand. Apply now and become a valuable member of their customer service team!
Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
