Housing Patch Manager

• Location: Wembley
• Salary: 29.12 per hour (Umbrella)
• Job Type: Full-time
• Temporary till end of March (with possible extension)

We are seeking a dedicated Local Housing Manager to join our team. The role involves managing and coordinating housing and estate services within a specific area, ensuring high-quality service delivery that meets the diverse needs of our customers. The successful candidate will be responsible for a geographical patch across Brent.

• Manage and coordinate housing and estate services within a defined geographical area.
• Be accountable and customer-facing, representing our values across all tenures.
• Coordinate internal and external services to meet the diverse needs of our customers.
• Deliver services that meet individual and local needs to a high standard.
• Participate in local initiatives to support community projects, which may occasionally involve weekend work.
• Seek continuous improvement in service delivery and customer satisfaction.
• Manage relationships with the Local Authority and other Housing Association partners.
• Act as the point of contact for customer complaints, estate services, tenancy management, tenancy enforcement, and lettings management.

• Essential car user.
• Proven experience in a social housing setting.
• Good working knowledge of housing practice, housing law, and service charge management principles.
• Demonstrable values of care, dare, and collaboration.
• Adaptability and flexibility in a changing environment.
• Strong collaboration, networking, and team-playing skills.
• Experience dealing with customers from diverse backgrounds with complex or challenging needs.
• Excellent administration skills and the ability to analyse customer feedback for service improvements.
• Attention to detail and accuracy in writing, reporting, and numeracy.
• Experience in customer service both face-to-face and via phone or written correspondence.
• Ability to self-manage a varied and demanding workload, prioritising and organising effectively.
• Innovative, empathetic, passionate, and a self-starter who isn't afraid of challenges.
• Ability to manage and report on projects against agreed targets.
• Proficiency in office management, including inbox and key management.
• Willingness to work flexible hours as required.