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Ict help desk manager
Helpdesk Administrator

Helpdesk Administrator

Burton Bolton & Rose Recruitment Services Limited

Posted 10 hours ago, valid for 10 days

Wembley, Greater London HA0 2AW

£32,000 - £38,400 per annum

Full Time

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Sonic Summary

The position is for a Customer Service Executive located in Wembley, Middlesex, offering a salary of £28,000 plus pension and parking benefits.
Ideal candidates should possess strong organizational skills and a positive attitude, thriving in a team-oriented environment.
Key responsibilities include managing a busy helpdesk, logging calls, and allocating tasks to engineers, as well as tracking work progress.
Additional duties involve collating timesheets, raising client invoices, and managing purchase orders for spare parts.
The role requires candidates to have prior experience in a similar helpdesk or administrative position.

Customer Service Executive

Wembley, Middlesex

£28,000 + Pension + Parking

This role would suit a capable and organised Helpdesk Administrator with lots of verve and enthusiasm who is happy working in a team environment and contributing to the overall success of projects undertaken.

Some of your duties will include:

- Managing a busy helpdesk and handing incoming calls from clients requiring maintenance support

- Logging details of all calls managed onto the computer system and allocating jobs to team of Engineers

- Tracking work being completed from instigation stage through to successful completion

- Collating Engineers timesheets on a weekly basis, costing work completed and raising client sales invoices

- Raising purchase orders daily for spare parts and ensuring the prompt delivery

- Controlling and updating weekly reports monitoring and recording details on work completed

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