Helpdesk Assistant

Burton Bolton & Rose Recruitment Services Limited

Posted 15 hours ago, valid for 16 days

Wembley, Greater London HA9 9QW

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Helpdesk Assistant position in London, NW9 offers a salary of £30,000 along with benefits such as pension, private medical insurance, and parking.
This role requires strong telephone communication and organizational skills, with varied daily tasks.
Key responsibilities include managing a busy helpdesk, coordinating repairs, setting up jobs in the computer system, and tracking job progress.
The ideal candidate will also liaise with clients post-completion to ensure satisfaction with the service provided.
Candidates should have relevant experience, although the exact number of years required is not specified in the job listing.

Helpdesk Assistant

London, NW9

£30,000 + Pension + Private Medical Insurance + Parking

If telephone work and organisation are two of your main skills then this role for a Helpdesk Assistant is right for you, no two days will be the same in this job.

Some of your duties will include:

- Working on busy helpdesk and handling incoming calls and email from clients

- Co-ordinating repairs and maintenance support on behalf of clients when needed

- Setting up new jobs to be completed on computer system and preparing job sheets

- Allocating work to be completed to external team of maintenance engineers

- Tracking jobs being completed from instigation point through to completion

- Liaising with clients after job has been completed to ensure they are happy with service

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