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Ict help desk manager
Service desk Administrator

Service desk Administrator

Burton Bolton & Rose Recruitment Services Limited

Posted a day ago, valid for 4 days

Wembley, Greater London HA9 9QW

£24,000 - £28,800 per annum

Full Time

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Sonic Summary

The Service Desk Administrator position is based in London, NW9, offering a salary of £30,000 along with benefits such as pension, private medical insurance, and parking.
Candidates should possess strong telephone communication and organizational skills, as the role involves handling a busy helpdesk and managing client interactions via calls and emails.
Key responsibilities include coordinating repairs and maintenance, setting up jobs in the computer system, and allocating tasks to external maintenance engineers.
The role also requires tracking job progress from initiation to completion and ensuring client satisfaction post-service.
Experience requirements were not specified, but applicants should be prepared for a dynamic work environment where no two days are the same.

Service Desk Administrator

London, NW9

£30,000 + Pension + Private Medical Insurance + Parking

If telephone work and organisation are two of your main skills then this role for a Service Desk Administrator is right for you, no two days will be the same in this job.

Some of your duties will include:

- Working on busy helpdesk and handling incoming calls and email from clients

- Co-ordinating repairs and maintenance support on behalf of clients when needed

- Setting up new jobs to be completed on computer system and preparing job sheets

- Allocating work to be completed to external team of maintenance engineers

- Tracking jobs being completed from instigation point through to completion

- Liaising with clients after job has been completed to ensure they are happy with service

Regrettably, we are not able to respond to job applicants who are not shortlisted. For new job alerts follow us on Twitter - @BBR_Recruitment, Instagram - BurtonBoltonRose, Facebook - Burton Bolton & Rose and LinkedIn - Burton Bolton & Rose

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