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- Annual Salary: £24,266
- Location: West Bromwich (office based)
- Job Type: Permanent
Join our team as a Customer Service Advisor and play a crucial role in delivering high-quality, cost-effective housing and telecare services. This position is based in West Bromwich, where you will be instrumental in resolving service requests for Council Tenants. The role encompasses a broad range of responsibilities from face-to-face interactions to handling enquiries through various media.
Day-to-day of the role:- Handle all service enquiries received at the front cashier desk, ensuring customer queries are addressed or escalated appropriately.
- Diagnose and order repairs, liaise with contractors, and guide customers through processes to resolve issues independently.
- Provide information and respond to enquiries about maintenance programmes tailored to specific properties or locations.
- Maintain and administer office records and systems for complaints, tenancy commencements, and terminations in line with procedures.
- Collaborate with internal and external partners on service delivery areas such as repairs, maintenance, and debt recovery, providing advice and assistance.
- Support the repairs maintenance team in logging repairs, arranging gas service inspections, and administrating certificates on the MRI system.
- Utilise a range of IT packages to maintain various databases and perform general office duties.
- Support PFI project activities, assist with problem-solving, provide ad-hoc support, and attend meetings.
- Coordinate internal and external communications on behalf of the management team.
- Administer and ensure compliance with Health and Safety legislation and other regulatory obligations within the PFI’s offices.
- Experience in customer service, preferably in housing or related fields.
- Strong ability to use IT packages such as Microsoft Word, Excel, and other database software.
- Excellent communication and interpersonal skills, capable of effectively handling a variety of customer enquiries.
- Ability to work independently and as part of a team, with a strong sense of responsibility and initiative.
- Knowledge of administrative procedures and systems associated with housing management.
