Customer Service Advisor

Customer Service Advisor

Annual Salary: £24,000 per annum Location: B70Job Type: Full-time

Are you passionate about delivering exceptional customer service? Join my client as a Customer Service Advisor and make a difference in the lives of tenants for a leading provider of affordable housing!

In this role, you’ll be at the forefront of providing high-quality, cost-effective housing and telecare services. You’ll handle service enquiries, diagnose and order repairs, and liaise with contractors to ensure issues are resolved efficiently.

Your day-to-day responsibilities will include:

• Addressing customer queries at the front cashier desk or escalating them as needed.
• Providing information about maintenance programmes and responding to related enquiries.
• Maintaining office records and systems for complaints, tenancy commencements, and terminations.
• Liaising with internal and external partners on service delivery aspects such as repairs, maintenance, and debt recovery.
• Supporting the repairs maintenance team with logging repairs, arranging gas service inspections, and administrating certificates.
• Coordinating internal and external communications and organizing events.
• Ensuring compliance with Health and Safety legislation and other regulatory obligations.
• Assisting the Projects Supervisor with performance data reporting and ad-hoc projects.

We are looking for someone with experience in customer service, preferably within housing or a related field. You should be proficient in Microsoft Office applications, have strong organizational skills, and be an excellent communicator. 

Ready for this new challenge? Submit your CV detailing your relevant experience and why you are interested in this role. We look forward to hearing from you!