- Ensure all orders and quotations received are entered into the SAP system accurately.
- Develop and upkeep tracking spreadsheets.
- Liaise with customers and suppliers regarding deliveries, lead times etc.
- Efficiently deal with telephone and email enquiries and orders, to give our customers the level of service that is expected.
- Ensure all quotations are followed up when necessary.
- Ensure that all customer complaints, issues, and queries reach an appropriate conclusion and that the Management are advised of all issues.
- Follow all of the internal procedures set.
- Support the external sales team to develop new sales and customers.
- Ensure that the sales team (both internal and external) are kept informed of any developments relating to their accounts.
- Undertake any additional tasks as requested by their line manager or any other members of the Senior Management team.
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Pertemps Dudley West Brom Perms
Posted 10 hours ago, valid for a month
West Bromwich, West Midlands B71 1ET, England
Full Time
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Sonic Summary
- We are seeking a Customer Services Administrator for a dynamic company located near West Bromwich.
- This role involves supporting the external sales team by managing orders, tracking spreadsheets, and customer communications.
- Candidates should possess good IT skills and ideally have experience with SAP, although this is not a strict requirement.
- The position requires a confident communicator with strong attention to detail and the ability to work in a fast-paced environment.
- The salary for this position is competitive, and candidates should ideally have previous experience in a similar role.
