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Aftersales Executive

Pertemps Dudley West Brom Perms
Posted 9 days ago, valid for 16 days
Location

West Bromwich, West Midlands B71 1ET, England

Salary

£28,000 - £33,600 per annum

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Contract type

Full Time

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Sonic Summary

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  • We are seeking a Technical Aftersales Support Executive for a manufacturing company located in West Bromwich.
  • The ideal candidate should have experience in outdoor power equipment and possess excellent communication skills.
  • This role offers a salary of £30,000 to £35,000 and requires at least 2 years of relevant experience.
  • The position will primarily be office-based with opportunities for hybrid working and occasional travel throughout the UK and Europe.
  • The successful candidate will manage after-sales service requests, provide technical support, and contribute to the development of sales forecasts.
We are recruiting a Technical Aftersales Support Executive to support a manaufacturing company based in West Bromwich. The role will report into the National Sales Manager. We are looking for someone who will go the extra mile to help all their customers.Our client is a global player in battery-powered equipment. We develop, manufacture and sell a wide range of outdoor equipment across various sales channels.In the United States they are a market leader and are aiming to become a major player in Europe in a very rapidly developing market.We are searching for a Technical Aftersales Support colleague to help support our customers. The role will be predominantly office based but we do operate hybrid working when possible. More details can be discussed at interview. The ideal candidate should be based in the West Bromwich/Birmingham and or surrounding areas. On occasion travel maybe required throughout the UK and Europe.The main duties will be:
  • Management of after-sales service requests from customers, be they resellers, distributors, professional users, Management and monitoring of warranties using available systems.
  •  Technical support for sales staff but also for resellers, distributors, end users and professional customers.
  •  Technical support for shop chains or DIY centres, in support and collaboration of the respective national or local representatives.
  •  Technical training of sales staff of distributors, specialized retailers or DIY store chains (e.g. roadshows, dedicated days, robot training, ...)
  •  Participation in national and regional fair
  •  Receive calls from customers (resellers, distributors and end users) and answer technical questions on all products of the different brands
  •  Manage and resolve disputes and after-sales service issues
  •  Contribute to the creation of a network of after-sales assistance centres
  •  Participate in the development of sales forecasts on spare parts
The ideal candidate will have the following skills:
  • Experience of outdoor power equipment desirable not essential
  • Knowledge of instruction manuals
  • Good command of the technical nature of the products
  • Use of SAP/Outlook/Microsoft Office/Teams
  • Excellent communication skills
  • Good command of the technical nature of the products
  • Is able to travel nationally and internationally (if necessary)
In return the company will provide full product support and training, a family feel environment, and a really good work ethos,

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.