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Customer Service Administrator

March Recruitment
Posted 3 days ago, valid for 16 days
Location

West Byfleet, Surrey KT14 6EY, England

Salary

£20,000 - £24,000 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client, a successful small business, is seeking a proactive Customer Service Administrator to facilitate communication between clients and the engineering team.
  • The role requires managing daily office operations, including answering calls, scheduling services, and handling invoicing.
  • Candidates should have proven experience in administration, ideally in a similar role, with knowledge of office management systems and proficiency in MS Office.
  • The position offers a salary of £25,000 per year and requires a minimum of two years of relevant experience.
  • March Recruitment is an equal opportunities employer and invites applications from those who meet the necessary qualifications.

Our client are a small successful business looking for an organised and proactive Customer Service Administrator to manage communication between clients and our engineering team and to support daily office operationsKey Responsibilities of a Customer Service Administrator • Act as the point of contact between external clients and engineers. • Answer and direct phone calls. • Organise and schedule planned maintenance and call out services. • Write / respond to emails. • Read engineers reports and convert them to invoices. • Create quotes. • Order materials and stock. • Develop and maintain a filing system. • Research new deals and suppliers and maintain contact lists. • Chase clients outstanding invoices.• Book- keeping / reconcile payments.Key Competencies of a Customer Service Administrator • Proven experience in admin, ideally in a similar role • Knowledge of office management systems such as SharePoint, Outlook etc.• Proficiency in MS Office (MS Excel in particular).• Excellent time management skills and the ability to prioritise work.• Attention to detail and problem-solving skills.• Excellent written and verbal communication skills.• Strong organizational skills with the ability to multi-task.• Knowledge of systems such as Xero, Hubdoc and simPRO would be a strong advantage Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.Consultant: Danielle Godbold

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.