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The IT Application Analyst will be responsible for analysing, designing, and implementing business systems to meet the needs of the business.
You will be accountable for the day to day running of multiple IT business systems, ensuring high availability, reliability and performance
Client Details
A leading manufacturer based in West London.
Description
- Provide training and support to end-users to facilitate the adoption of new systems and processes.
- Responsible for providing proactive and effective IT support to EMEA staff.
- Resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with business requirements.
- Identify opportunities to gain efficiencies, automate, and improve system performance.
- Ensure all incidents, requests and problems are managed consistently and resolved within the agreed Service Level Agreements (SLAs).
- Conduct post-incident problem analysis and development to eliminate repeat problems.
- Ensure delivery meets quality and committed schedule requirements.
- Maintain and follow the allocated schedule of required system updates and time-critical jobs.
- Test fixes and perform post-resolution follow-ups to ensure problems are adequately resolved.
- Maintain and enhance the performance of all new and existing software and applications across the company through problem resolution.
- Support with contract management and systems migration.
- Support with project implementations.
Profile
- Supply Chain/ Manufacturing Industry experience ESSENTIAL
- Excellent troubleshooting and problem solving skills.
- Ideally 3+ years of relevant experience in business / IT application analysis
- Production Factory System Support experience
- Automation solution design
- IT Budget Management
- Vendor Management
Desirable Knowledge
- NicePrint Label system
- Plityx system
- SAP
- Intella X system
Job Offer
- Competitive salary
- Eye care vouchers
- staff discounts
- onsite canteen
- pension scheme
- buy and sell holidays scheme & share scheme
- 25 days annual leave + BH
- Hybrid working
