Are you an experienced Business Analyst who has been focused on internal process optimisation or customer journey reviews? We are working closely with a growing company based in Kent to hire a Business Analyst on a full time permanent basis to work within a large transformation programme.This is a hybrid position with office visits required twice per week. Key Responsibilities for the Business Analyst:- Reviewing current processes around customer data/journey ensuring they are efficient and streamlined- Analysing each customer product, identifying pain points and process mapping changes - Review current operating model to understand what changes been to be made, who the changes will affect - Automation of internal processes to ensure efficiencies- Full process reengineering Key Skills for the Business Analyst: - Experienced process change/customer journey Business Analyst - Exceptional communication skills both written and verbal - Strong stakeholder management at all levels - LeanSixSigma - Preferred Please apply as directed!
Back to searchBusiness Analyst
Clearwater People Solutions Ltd
Posted 9 hours ago, valid for 14 days
West Malling, Kent ME19 6RJ
Full Time
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Sonic Summary
- A growing company based in Kent is seeking an experienced Business Analyst focused on internal process optimisation and customer journey reviews.
- This is a full-time permanent position that requires the candidate to work within a large transformation programme and visit the office twice a week.
- Key responsibilities include reviewing customer data processes, identifying pain points, and automating internal processes for efficiency.
- The ideal candidate should have experience in process change and customer journey analysis, with strong communication and stakeholder management skills.
- The salary for this role is competitive, and candidates should have a minimum of 3 years of relevant experience.
