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Post Offer Case Manager
Our client in the Property Finance sector is seeking a Post Offer Case Manager to join the team as soon as possible on permanent basis with a salary of 24,000 on offer depending upon experience. The role is based in Kent.
What does the role entail?
Working as a Post Offer Case Manager your main job roles will include:
- Build and maintain effective relationships with all new and existing clients.
- Act as the first 'port of call' with any queries on all mortgage applications from Offer stage to Completion.
- Ensure that we are giving timely, accurate and appropriate responses to telephone calls/enquiries and any other correspondence.
- Liaise with Mortgage Brokers and Solicitors, updating them of the progress of specific cases and seeking to resolve any queries that arise.
- Liaise with the Line Manager, escalating any specific problems for discussion and resolution.
- Liaise with the underwriting and risk team, ensuring that mortgage requirements and conditions are complies with and updated.
- Works within prescribed procedures, practices and agreed SLAs.
- Inputs, updates and maintains data onto the system accurately reflecting the current stage of each case.
- Dealing with legal queries and documentation relating to each application.
- Manage the diary system to monitor applications and deal with any relevant tasks.
- Obtaining updates on the mortgage applications to ensure that they are progressing smoothly from Offer to completion.
- Dealing with phone calls both incoming and outgoing.
- Actioning emails that are received
What skills will you have?
The ideal candidate will be proactive, efficient, with strong inter-personal skills and a can-do attitude who is committed to meeting deadlines whilst maintaining quality of decisions. The individuals will liaise with the internal underwriting, finance and risk team, as well as external solicitors and Mortgage Brokers to ensure that we meet all compliance standards when processing Mortgage applications.
What is on offer?
The salary on offer for this position is 24,000 (depending upon experience) The role will be 4 days working in the office and 1 day working from home. A great perks package and generous Holiday is also available.
How to apply?
To be considered for this Post Offer Case Manager position please click apply now.
