Client Services Support

TN Recruits

Posted 20 days ago, valid for 25 days

West Malling, Kent ME19 6RJ

£20,000 - £24,000 per annum

Full Time

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Sonic Summary

An established Buy-to-Let lender is looking for a Case Support Specialist to join their Case Management team.
The role requires a proactive individual with excellent interpersonal skills and at least 2 years of experience in mortgage processing or customer service.
Key responsibilities include managing mortgage application queries, maintaining case data, and collaborating with various internal teams.
The position offers a salary of £30,000 to £35,000, along with benefits such as private healthcare, a generous pension scheme, and 25 days of holiday.
This opportunity is ideal for someone seeking a flexible role that supports work-life balance and provides a positive team culture.

INTERVIEWING ASAP!

Are you seeking a role that aligns with your family commitments, offering flexible hours to suit?
Seeking a local role with great benefits and team support / culture?

An established and respected Buy-to-Let lender is seeking a Case Support Specialist to join their Case Management team.This role is integral to ensuring smooth workflow allocations, resolving issues, and providing exceptional support to customers and internal teams, maintaining efficiency and compliance throughout the mortgage application process.Key Responsibilities:

Act as the first point of contact for mortgage application queries.
Build strong relationships with clients and stakeholders, including solicitors, valuers, and brokers.
Maintain and update case data accurately.
Allocate and monitor workloads among Case Managers to ensure efficiency.
Collaborate with Underwriting, Finance, Risk, and Compliance teams.
Handle customer service tasks, including resolving inquiries and chasing fees/documentation.

About You:

Proactive, efficient, and deadline-driven with excellent interpersonal and communication skills.
Adaptable and flexible, with a problem-solving mindset and a team-oriented attitude.
Knowledge of mortgage processing, customer service excellence, and process improvement is a plus.

What is on Offer:

AXA-backed private healthcare.
Generous pension contributions and bonus scheme.
25 days holiday + bank holidays.
Yearly salary reviews and supported training programs.
Free parking and regular social events.

This is a fantastic opportunity to join a professional and supportive team in a role where your contributions will make a real difference.Apply now!Contact HELEN: In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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