Customer Service Advisor

Insight Select Ltd

Posted 10 days ago, valid for 11 days

West Malling, Kent ME194AU, England

£20,000 - £24,000 per annum

Full Time

Health Insurance

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Sonic Summary

The position is for a Customer Service Advisor on a 12-month fixed-term contract with a salary of £22,500 per annum.
The role is based in West Malling and offers a hybrid work arrangement, requiring two days in the office and three days at home.
Candidates should ideally have some office experience and a background in customer service or administration is highly desirable.
Key responsibilities include providing helpdesk support via email and telephone, ensuring timely action on customer queries, and general administration duties.
The position offers benefits such as 25 days of holiday, private health insurance, and opportunities for career progression.

Customer Service Advisor12 months Fixed-Term Contract / £22,500 per annum / West Malling, HybridMy client, a UK wide leader in their market, are looking to recruit a Customer Service Advisor to join their rapidly growing customer services team on a 12 months fixed-term contract.The successful candidate will either be looking to get a year’s office experience under their belt, or simply have previous office experience looking for a contract position.Key Responsibilities

Provide helpdesk support to customers by email and telephone
Ensuring customer queries are actioned in appropriate time keeping up with the teams SLA’s
To work towards providing the highest level of customer satisfaction
Inputting data onto the internal database
General administration duties

Essential Skillset

Some exposure to an office-based role is desirable
Previous experience in a customer service or admin role is highly desirable
Excellent communication skills, written and verbal
Ability to work to tight deadlines
‘can-do’ attitude

Benefits

£22,500
West Malling, Kent – 2 days in the office, 3 days at home
25 days holiday + bank holidays
Excellent progression routes – 18 people in the past 1.5 years have been promoted in this team
Private health insurance

Customer Service Advisor12 months Fixed-Term Contract / £22,500 per annum / West Malling, Hybrid

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