FTC Customer Service Advisor

Insight Select Ltd

Posted 4 days ago, valid for 4 days

West Malling, Kent ME194AU, England

£24,000 per annum

Full Time

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Sonic Summary

The Customer Service Advisor position is a 12-month fixed-term contract based in West Malling, Kent, offering a salary of £24,000 per annum.
The role involves providing helpdesk support via phone and email, with a focus on delivering exceptional customer service and resolving queries efficiently.
Candidates should possess strong verbal and written communication skills, along with the ability to multi-task and work under pressure.
Proficiency in Microsoft Teams, Word, Excel, and Outlook is required, along with a detail-oriented approach and problem-solving skills.
This position offers hybrid working options and opportunities for career development within an award-winning team.

Customer Service Advisor12-Month FTC | West Malling, Kent | £24,000 | Hybrid WorkingAre you passionate about delivering outstanding customer service? Do you thrive in a fast-paced environment where problem-solving and communication skills are key? If so, this could be the perfect opportunity for you.The RoleAs a Customer Service Advisor, you will be a key part of an award-winning team that prides itself on delivering exceptional service. You will support customers with queries via phone and email, ensuring first-time resolution and a high standard of service.Responsibilities:

Provide helpdesk support and advice via email and telephone
Navigate internal systems and processes with confidence
Liaise with data providers to ensure smooth order fulfilment
Investigate and resolve customer queries efficiently
Maintain high service levels and meet key performance targets
Take ownership of queries and follow up appropriately
Work towards achieving consistent excellence in customer service

You will need:

Strong verbal and written communication skills
Ability to multi-task and work under pressure
A detail-oriented and organised approach
Problem-solving skills and a commitment to superior service
Ability to work independently and as part of a team
Proficiency in Microsoft Teams, Word, Excel, and Outlook

What We Offer

Salary: £24,000 per annum
Hybrid Working: Balance work-from-home and office days
Career Development: Training and growth opportunities
Competitive Benefits Package

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