1st Line Engineer

Our client, a leading business in the Technology sector is seeking a 1st Line Engineer to join their team on a full-time, permanent basis.

Due to growth this leading MSP is seeking a 1st Line Engineer to join their team, where you will be required to work closely with the Help Desk team, supporting a mixture of day-to-day tickets from clients along with supporting on project work from time to time.

This is the ideal role either for someone with a minimum of 1 years’ experience in an IT role, or a recent IT Graduate.

Due to the location of the office candidates will be required to have access to their own vehicle and a valid driving license.

Key Responsibilities:

- Be the first point of contact for clients with technical support needs and requests

- Work towards SLAs, ensuring a high level of service is maintained at all times

- Continue to learn and enhance your technical knowledge, learning from those around you

- Attend client sites when required

- Provide a high level of technical support

- Maintain clear and concise communication with clients at all times

Key Experience:

- A minimum of 1 years’ experience in an IT-related role, or a recent IT Graduate

- Confident liaising with colleagues and clients of all levels

- Excellent grammar and communication

- Windows Server 2003-2022

- Windows Desktop

- Office 365 Administration

- Basic networking understanding (DNS, DHCP)

- Active Directory experience

This is an excellent opportunity for a 1st Line Engineer to join a thriving business who are leasers within their field.

As a 1st Line Engineer you will be working with a team of knowledgeable and experienced engineers whilst gaining the opportunity to learn from those around you, providing remote support and on-site project work as well.

CVs are being reviewed, so please apply now for immediate consideration.