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West Malling
Insurance clerk
Client Services Support

Client Services Support

TN Recruits

Posted a day ago, valid for 10 days

West Malling, Kent ME19 6RJ

Full Time

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Sonic Summary

A well-established Buy-to-Let mortgage provider is seeking a Case Support Specialist for their Case Management department.
The role involves managing mortgage application inquiries, maintaining compliance, and optimizing team productivity.
Candidates should have strong communication skills and familiarity with mortgage processes, with a focus on customer service.
The position offers a competitive salary along with benefits such as private healthcare, a pension scheme, and 25 days of annual leave.
Applicants are encouraged to apply promptly, and the ideal candidate should have relevant experience in a similar role.

INTERVIEWING ASAP!A well-established and highly regarded Buy-to-Let mortgage provider is looking for a Case Support Specialist to become part of their Case Management department.This position plays a crucial role in ensuring seamless allocation of work, resolving challenges, and delivering outstanding assistance to both customers and internal teams. The focus is on maintaining compliance and efficiency throughout the mortgage application journey.Key Duties:

Serve as the initial contact for any mortgage application inquiries.
Cultivate strong connections with clients and key partners, including legal representatives, valuers, and brokers.
Accurately manage and update case records.
Assign and oversee workloads within the Case Management team to optimise productivity.
Work closely with Underwriting, Finance, Risk, and Compliance departments.
Provide excellent customer service by addressing inquiries and following up on required documents or payments.

Ideal Candidate:

Proactive, highly organised, and able to meet deadlines, with strong communication and interpersonal skills.
Adaptable and solution-focused, with a positive approach to teamwork.
Familiarity with mortgage processes, exceptional customer service, and process enhancements is advantageous.

What’s on Offer:

Private healthcare backed by AXA.
Competitive pension scheme and performance-related bonus.
25 days of annual leave plus bank holidays.
Annual salary reviews and access to professional training.
Free on-site parking and frequent social gatherings.

This is an exciting chance to be part of a supportive and professional team in a role where your contributions will have a meaningful impact.Apply now!Contact HELEN: In application for this role, you are consenting to TN Recruits Ltd retaining your details to secure you work. All information provided will be held securely for up to 3 years unless we are contacted and instructed otherwise.

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