- Handling inbound and outbound customer calls
- Responding to borrower enquiries via email
- Issuing redemption statements
- Chasing outstanding documents and post-completion conditions
- Contacting borrowers in arrears and taking payments over the phone
- Keeping accurate records in the CRM system
- Strong customer service, organisation, and communication skills
- Ability to work well independently and as part of a team
- A confident phone manner and proactive approach
- Attention to detail and ability to follow processes
- Great benefits package includingprivate healthcare, generous pension contributions and bonus scheme. 25 days holiday + bank holidays. Yearly salary reviews and supported training programs.
- Free parking and regular social events.
- Excellent career development opportunities
- A supportive team environment with training provided
- Hybrid working (after 6-month probation)