Customer Service Admin Assistant

March Recruitment

Posted 19 days ago, valid for 7 days

West Molesey, Surrey KT8, England

£22,000 - £26,400 per annum

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

The position of Customer Service Administrator involves answering patient enquiries and handling daily pharmacy administrative tasks.
Candidates are required to have at least GCSE or equivalent qualifications, along with strong communication skills and IT literacy, particularly in Microsoft Office and SAP.
The role includes responsibilities such as managing phone calls, emails, and liaising with healthcare professionals regarding patient queries.
This position offers a salary of £25,000 per annum and requires the ability to self-manage and prioritize tasks effectively.
Applicants who do not hear back within a week may consider their application unsuccessful, as the company receives a high volume of applications.

To answer patient enquiries and action daily pharmacy administrative tasks.Key Responsibilities of a Customer Service Administrator• Answering phone calls regarding patient prescription queries and product information• Addressing emails• Liasing with clinics and healthcare professionals regarding patient queries• Carrying out administrative tasks relating to Import/Export of CBM's• Directing requests and unresolved issues to the designated person• Keeping records of customer interactions and transactionsKey Competencies of a Customer Service Administrator• Customer service• GCSE or equivalent level• Numerate (GCSE or equivalent level maths)• IT literate, Microsoft office and SAP • Ability to self-manage and prioritise and plan effectively• Strong communications skills, both written and oral Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you. Consultant: Donna Jackson

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