To answer patient enquiries and action daily pharmacy administrative tasks.
Key Responsibilities of a Customer Service Administrator
• Answering phone calls regarding patient prescription queries and product information
• Addressing emails
• Liasing with clinics and healthcare professionals regarding patient queries
• Carrying out administrative tasks relating to Import/Export of CBM's
• Directing requests and unresolved issues to the designated person
• Keeping records of customer interactions and transactions
Key Competencies of a Customer Service Administrator
• Customer service
• GCSE or equivalent level
• Numerate (GCSE or equivalent level maths)
• IT literate, Microsoft office and SAP
• Ability to self-manage and prioritise and plan effectively
• Strong communications skills, both written and oral
Due to the large volume of applications we receive for each position we will only be able to respond to applications received with the relevant skills. Should you not hear from us within a week, unfortunately on this occasion your application has been unsuccessful.
March Recruitment is an equal opportunities employer and complies with all relevant UK legislation. Please note that by applying for this vacancy you accept March Recruitment's Privacy Policy and GDPR Policy which can be found on our website and therefore give us consent to contact you.
Consultant: Donna Jackson
Back to searchCustomer Service Admin Assistant
March Personnel
Posted 3 days ago, valid for 22 days
West Molesey, Surrey KT8 1QE
£24,000 per annum
Full Time
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Sonic Summary
- The Customer Service Administrator role involves answering patient enquiries and handling daily pharmacy administrative tasks.
- Candidates should have a minimum of GCSE or equivalent qualifications and possess strong communication skills.
- The position requires proficiency in Microsoft Office and SAP, as well as the ability to self-manage and prioritize tasks effectively.
- The salary for this role is competitive, although a specific figure is not mentioned in the job description.
- Due to high application volumes, only candidates with relevant skills will be contacted regarding their applications.
