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Our client, with offices in Stokenchurch and Redditch, is looking for an experienced Internal Sales Manager to join their team. This role reports directly to the Sales Director and will be working across both sites (the client is flexible for the individual to split the week how best works for them unless meetings are required on certain days).
The main purpose of the role is to manage the Internal Sales team and to co-ordinate and ensure the smooth running of sales administration and internal quotation processes
- Hours - 38.5 hours per week 8.30am-5pm (Monday-Thursday), 8.30am-3.30pm (Friday)
- Location - Stokenchurch and Redditch office based
Key Responsibilities
Internal Sales Team Management
- Support the internal sales teams with the daily processing of customer forecasts, orders, quotes, and ensuring that they are administered in a timely manner
- Day to day management and support of sales authorisations
- Ensure all sales processes are followed to the written procedures of the business
- Continually manage the training and development of the teams to encompass an improvement in business acumen, commercial thinking and customer relationship building
- Effectively manage, mentor and communicate to your team to ensure they remain motivated and able to carry out their jobs effectively
Management Support
- Support the Sales Director with data and activity requests
- Support the Sales Director in ensuring stock liability is covered by customer commitments and excess stocks are kept to acceptable levels
- Ensure daily, weekly monthly tasks completed by team on time
- Work with Procurement and Supply Chain to ensure the sales to purchase cycle runs smoothly and that products are correctly managed according to their status/category
- Handling and documenting customer issues, complaints and co-ordinating the Continual Improvement Log
- Produce a weekly summary report to be communicated to the wider group
- Support the monthly reporting to the Group Management meeting
- Be fully conversant in providing data and analysis from Power BI
Business Development Support
- Co-ordinate larger sales projects and sales funnel based RFQs and ensure the sales funnel is kept up to date and relevant
- Co-ordinate and monitor the quotation and quotation feedback process
- Co-ordinate and monitor CRM activity
Skills and Experience
- Proven experience managing a team with excellent people and conflict management skills
- Ability to communicate and build relationships, with strong customer focus
- Excellent interpersonal, communication and decision-making skills
- Excellent time management and organisational skills
- Advanced knowledge of Excel, Word, PowerPoint
- Background within the Fastener industry would be advantageous, but not essential
- Travel - role manages teams across two sites so requires element of travel, (estimated four days at Stokenchurch, one day at Redditch p/w), so must have ability to drive and have a full and valid driving licence
The Benefits:
- 23 days holiday (plus UK bank holiday, rising to 25 days holiday after five years' service)
- Holiday Buying Scheme (giving you the opportunity to buy an additional five days' holiday) - after probationary period
- Cycle Scheme - after probationary period
- Life Insurance
- Annual Bonus (should the business hit agreed targets) - after probationary period
- Health Cash Plan Scheme (after one years' service)
Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.
As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.
